Complaints
Our objective is to provide you with a high quality service to meet your needs. However, if at any time you wish to make a complaint about any aspect of the advice or service you have received in respect of your claim then please contact me immediately so that we can do our best to resolve the problem for you.
An electronic acknowledgment of any complaint would be made within five business days of receipt of such with a final response within four weeks of receiving the complaint or a holding response explaining why we are not in a position to resolve the complaint and indicating when we will make further contact which will be within eight weeks of receipt of the complaint.